01303 255301
Where can I get directions?
You can find us at at the bottom end of Earls Avenue in the Westend of Folkestone, close to the famous Leas Promenade that overlooks the channel. We're just 10 minutes walk from Folkestone’s town centre and train station, 4 miles from the Channel Tunnel and 8 miles from the UK’s most popular ferry port in Dover. Enter CT202HR in your sat-nav or follow the link below for our full contact details.
Where can I park?
There is limited on-site car parking with 2 electric vehicle charging bays supplement by on-street parking. Hotel guests can purchase parking permits from reception at check-in. Follow the link below for more info.
Do you cater for guests with disabilities?
We are a classified as an M1 (Mobility One) hotel, suitable for less mobile guests with a limited number of ground floor M1 accessible rooms. Follow the link below for more info or to download our Accessibility Statement.
Can I smoke in the hotel?
We operate a strict no-smoking policy throughout the hotel, including the indoor public areas and bedrooms and we're committed to providing a smoke-free environment to our guests. Using electronic cigarettes is also not permitted. Guests are advised to use designated smoking areas. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring rooms to a smoke-free condition.
Can I bring my pet?
We're happy to welcome dogs in many of our rooms for a small charge per night per animal to cover for additional cleaning. The hotel must be notified of pets in advance. Whilst guide-dogs are allowed in our restaurant and bar, we will try to accommodate guests wishing to dine with their pets in other areas of the hotel where possible. Follow the link below for more info.
Is there WiFi?
Yes! We offer free Wi-Fi in the hotel.
Are rooms air conditioned?
Unfortunately we do not offer air conditioning in our rooms which have central heating however all rooms have a window that opens for ventilation and a desk fan.
How big is my room?
The hotel is a Victorian Edwardian building and all of our rooms differ in size and shape. For an average size of the room you have booked and to see what other amenities are included, follow the link below.
Will my room have a mini-bar?
Unfortunately our rooms do not have fridges. If you have any small items that need to be refrigerated, please bring these to reception and we will store them in our back of house fridges. Follow the link below for to see what amenities are included in our rooms.
Is breakfast included?
For your convenience, you will have the option to book a room only or breakfast inclusive rate. Follow the link below for timings and menus.
When can I check-in and check-out?
You can check-in from 3pm and check-out by 11am. Late check-outs are available at an additional fee. If you arrive before 3pm and your room is not ready, you can leave your bags with us whilst you relax in our public areas or explore Folkestone.
Why do you need my credit card at check-in?
Like many hotels, we require a pre-authorisation of your credit card for the outstanding room rate of your stay plus an additional amount per day for any incidentals or charges. For more information follow the link below.
