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When you Check-in
You will be asked to provide a credit card pre-authorisation to cover the full amount for your stay (if not prepaid) plus £50 to cover incidentals and potential charges.
What is a Pre-Authorisation?
A pre-authorisation is a temporary hold on a specific amount of the available balance on a credit or debit card. It is not a charge, and no funds are debited from your account. It ensures sufficient funds are available to cover any charges incurred during your stay.
When will the Pre-Authorisation be Released?
This varies subject to your credit/debit card issuer. Upon check-out, all outstanding charges will be completed to your card which will appear on your statement within 3 working days. If you choose to change your payment method at check-out, we can cancel the pre-authorisation which may take up to 15-days to clear in your account.
Important Information
A pre-authorisation is a security guarantee for payment; the hotel is NOT charging your credit card.
Pre-authorisations are NOT held by the hotel, they are held by your card's issuing bank.
Whilst pre-authorisations should be released automatically, they can be held by your issuing bank for a minimum of 10 to 15 working days. If not, please contact your bank directly.
